- Briefings Bonus: Understand your leadership style
At the risk of placing style over substance, all leaders must understand this simple truth: Style does matter. It is not about matching your belt to your shoes or accessorizing appropriately for the occasion, but rather understanding the way you go about leading.
- How clearly do you communicate?
- Tips for 25 commonly misspelled words
Follow the tips on this handout, and you'll never make a mistake with one of these commonly misspelled words again.
- Goal-setting worksheet
- Wage war on wordy writing
Are word counts the bane of your existence? Do you struggle to prune your sentences to the bare minimum number of words, balancing the urge to purge with the need to convey meaning and support data and nuance?
- Break down language barriers
The business world is becoming more diverse. Today, many of your customers may speak a language other than English as their primary language. If English is not their primary language, they may speak with an accent or have a hard time understanding what you are saying.
- Take a positive approach to employee complaints
Dealing with employee complaints is a common - albeit frustrating - part of any manager's job. Mastering that responsibility will enhance your performance and allow you to improve your work group's efficiency and effectiveness.
- Stop the meeting madness
A random survey of your friends and co-workers will confirm what you already suspect: We all spend too much time in meetings. In fact, when you add up the amount of time you and your colleagues spend sitting around the conference table, and multiply that by your salaries, the costs become staggering.
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