Communication Briefings

Keep feedback separate from criticism

November 25, 2020
Good managers communicate, and feedback is an important element of the process. Just don’t confuse feedback with criticism.

3 techniques for better coaching

November 25, 2020
Coaching is a cooperative process. You and the employee work together, but you take the lead in helping the employee learn how to improve and grow. Here are three strategies to remember.

Don’t ask for ideas and then ignore them

November 25, 2020
Researchers report that as many as seven out of 10 employees feel management asks for their suggestions but doesn’t act on them. Keep your employees from becoming disillusioned by remembering these rules of the workplace.

Scuttlebutt may hold bits of truth

November 25, 2020
Here’s a common situation: An employee informs you of a co-worker’s faults or misdeeds. Although most of the tale sounds like gossip, some details sound as though they could be true. Certainly you don’t want to support gossip, but you have to get at the truth. Try this approach.

Candidate trashes last job? Listen

November 25, 2020
How should you react when applicants run down their former and current employers during interviews? Sure, you’re suspicious, but try putting aside your irritation and taking (ethical) advantage of the situation to find out more about these applicants. Use these tactics to follow up for details.

Craft better emails

November 25, 2020
Like any communication tool, email takes some skills and practice in order to be effective. Pay attention to these areas.

Spot the warning signs of disengagement

November 25, 2020
Be on the lookout for these symptoms of growing disengagement.

3 tips for better retention

November 25, 2020
It’s a familiar saying: Employees doesn’t leave organizations so much as they leave bad managers. You can be the kind of manager employees stick around for. Here’s how.

Ask smart questions when negotiating

November 25, 2020
A negotiation isn’t an argument—or it shouldn’t be. Whether you’re trying to hammer out a deal with a job candidate, a customer, or your own boss, try using these simple strategies to clarify what you both want so you can come to a mutually satisfying agreement.

When to end the debate and make the decision

November 25, 2020
Most of your managerial decisions involving your group call for negotiation, multiple viewpoints, and lots of discussion. However, at what point should you, as the discussion leader, end the debate and move ahead to a decision? Use these three criteria to decide when it’s cutoff time.