Communication Briefings

Sound Bites: May ’21

May 1, 2021
“We need to talk!” Yikes! … Don’t stop once you’ve done a favor … Retain control during the Q&A part of your presentation

How to tease opinions out of staff

April 28, 2021
Here’s how to tap employee opinions on a variety of subjects.

Convey your vision with vivid detail

April 28, 2021
Employees want to know lots of things, but telling them where your organization is going is what gets them fired up. The key is providing detail.

Keep workplace anger under control

April 28, 2021
You can’t control employees’ emotions, but as a manager you have a responsibility to maintain a professional atmosphere. Take these steps to manage anger before it spirals out of control.

The right way to ask for help

March 24, 2021
Asking for help makes many people feel awkward. People are busy, and you may not want to admit you can’t do everything yourself. There are ways to ask for help, though, that give people a way to decide for themselves about taking on more work. Here’s how to word your requests.

Listen to what voices reveal

March 24, 2021
During hiring interviews, focus on candidates’ voices as well as their appearance. People control their appearance through their clothes selection and a well-practiced smile, but faking sincerity vocally is a bit more difficult.

Technology is great, but something is missing

March 24, 2021
The way we communicate remotely —with email, text messages, Zoom calls—doesn’t replace face-to-face meetings and the relationships you develop with people when you can sit down in the same room and have a conversation. Here are a few tips and some cautionary advice.

… You can’t deliver on a promise

March 24, 2021
One of the toughest kinds of bad news to deliver is your failure to accomplish what you promised. Here’s what to do.

Quash rumors and build trust

March 24, 2021
When things are changing rapidly and people are worried, rumors are the currency of the day. However, the negative effects of rumors don’t have to prevail. The founder of one company used open meetings, uncensored questioning by employees, and humor to disarm rumors and build employees’ trust.

New hire? Build confidence early

March 24, 2021
Imagine you have some new hires right out of college who have been on the job for a little while and are feeling their way into their assignments. They’re doing well at some things and not so well at others. What is the best way to motivate them?