How to question a witness about a workplace incident

October 11, 2017

In questioning someone, you suddenly gain power over that person … and it’s incredibly easy for that to go wrong.

Theft of a colleague’s work

August 23, 2017
What do you do if you have proof that a co-worker is claiming a colleague’s work as his or her own? Address the issue immediately. The person is lying and stealing from co-workers, and the behavior must end.

Should you ‘write up’ an employee?

August 23, 2017
When it comes to negative employee behavior, should you jump to write a formal written warning? It depends. Start with a face-to-face meeting to discuss issues and set expectations, but if that doesn’t work, draft a written warning.

Address a friend’s poor effort

August 12, 2016
Here’s how to navigate this tricky work problem—without wrecking the relationship.

5 tips to handle tough conversations

July 15, 2016
Conducting tough conversations with employees and co-workers is inevitable. However, if you follow these guidelines, you can prevent arguments—and get the results you want.

The best way to prevent conflict

July 4, 2016
Here are suggestions for preventing time-sucking toxic conflict.

Controlling your temper at work

June 30, 2016
There will come a day when a co-worker, boss or customer has you fuming.

Managing a co-worker’s temper tantrum

February 22, 2016

When a co-worker or your boss flips out on you, follow this advice to prevent the situation from going from bad to worse

How to address boundary pushers

February 17, 2016
Do you have an employee who turns in great work and doesn’t cause major problems, but he or she consistently pushes the boundaries on rules?

Stop excessive chattiness

September 11, 2015
You should encourage some casual conversation among employees be­­cause it helps to strengthen relationships. However, two very chatty friends can disrupt nearby co-workers, and other employees could resent the fact that they spend so much time talking and not working. When employees’ chattiness interferes with others’ work, use this strategy.