Social Studies

Try social media to reduce inbound calls

October 5, 2012

Social media can do far more than just entertain you; it can significantly im­­pact your company’s bottom line when used correctly. Here are a few examples of how to use the three most common so­­cial media channels to reduce the num­­ber of inbound calls to your call center.

5 tips to avoid social media blunders

July 11, 2012

As social media’s popularity grows, so does the number of blunders. One wrong move and you might find yourself in hot water with your online community. To prevent blunders, use the following five tips.