Sound Bites

Sound Bites: May ’21

May 1, 2021
“We need to talk!” Yikes! … Don’t stop once you’ve done a favor … Retain control during the Q&A part of your presentation

Sound Bites: February ’21

February 1, 2021
When you can’t get a word in … Try this thought-provoking interview question … Avoid underlining any words in your digital copy … Is it email or e-mail? … Try an “audio résumé” … “What is haywire,” anyway?

Sound Bites: November ’20

October 29, 2020
Having trouble leading meetings? … Save the intro for the end … Want people to contribute ideas and thoughts in a meeting?

Sound Bites: October ’20

September 23, 2020
No more email graveyard … Done speaking? Ask one final question

Sound Bites: September ’20

September 16, 2020
Are you too quick to offer help to employees who come to you with problems? … How does it strike you when someone says “What?” right after you’ve said something? … Pre-speech calisthenics … Hand-draw your proposals

Sound Bites: August ’20

July 22, 2020
Don’t be too quick to defend yourself over an error … Be very careful how you respond when an employee complains about working conditions … When coaching, ask questions

Sound Bites: July ’20

June 24, 2020
Delivering bad news? Take this three-pronged approach … Urge staffers to settle disputes on their own … Ask job candidates about past conflicts … Say “Thanks” in person

Sound Bites: June ’20

June 1, 2020
When you have to deal with an irate customer or colleague, try this strategy … Be sure the person with whom you’re talking is comfortable with your note-taking … Before you make that end-of-the-day phone call … Take the lead in answering concerns … Why QWERTY?

Sound Bites: April ’20

April 8, 2020
Prioritize what you have to say … At times, you may have to get up to speak without the benefit of a mic … Take advantage of a key part of every one-on-one meeting—the end … Sit and talk? What a concept

Sound Bites: February ’20

February 1, 2020
Pause to let your audience catch up … Advice is better received when it’s offered than when it’s imposed … Plan both sides of an important conversation.