Speaking

Words, Words, Words: May ’21

April 28, 2021
Write it right, say it right, spell it right.

Words, Words, Words: April ’21

March 24, 2021
Write it right, say it right, spell it right.

Tips to banish speaking jitters

March 24, 2021
Make public speaking easier with these tips from Toastmasters International.

Phrases that make you look weak

January 27, 2021
One thing that will quickly make you a doormat boss is using phrases that suggest you have a brittle spine. Employees pick up on the wimpiness and take over the show. Avoid these lines, and stay in charge.

Words, Words, Words: February ’21

January 27, 2021
Write it right, say it right, spell it right.

Now it’s your turn to complain

December 23, 2020
When a product or service you’ve purchased for your company goes wrong, your role switches from manager to customer. Yes, you have to call a service rep, complain, and have a problem corrected. Not fun, but as negotiation expert Marc Freeman points out, the skills you’ve learned as a manager will help.

Words, Words, Words: January ’21

December 23, 2020
Write it right, say it right, spell it right.

Converse directly with disabled people

December 23, 2020
Sometimes we unconsciously appeal to the “normal” person to get our message across. However, like everyone, the disabled person deserves the opportunity to speak for himself or herself.

Words, Words, Words: December ’20

November 25, 2020
Write it right, say it right, spell it right.

Ask smart questions when negotiating

November 25, 2020
A negotiation isn’t an argument—or it shouldn’t be. Whether you’re trying to hammer out a deal with a job candidate, a customer, or your own boss, try using these simple strategies to clarify what you both want so you can come to a mutually satisfying agreement.