Speaking

Words, Words, Words: August ’20

July 22, 2020
Write it right, say it right, spell it right.

Learn how to stop talking

July 9, 2020
Knowing what to say in a difficult situation and getting started on saying it are often-discussed problems. Yet it’s just as difficult for many of us to stop talking once we get rolling.

Complain so things get done

June 24, 2020
When you receive rude or poor quality service from, say, another department or a vendor, it’s right to complain. Just do it in a way that leads to improvement.

Words, Words, Words: July ’20

June 24, 2020
Write it right, say it right, spell it right.

Do you communicate effectively?

May 8, 2020
Here are five ways to increase your value to your current employer, as well as to potential employers.

With customers, stay positive

April 22, 2020
In customer service, little things—and little sayings—mean much. Listen for the following customer-repellent phrases and train your people to trade them in for more effective ones.

Words, Words, Words: May ’20

April 22, 2020
Write it right, say it right, spell it right.

Strengthen your statements

April 8, 2020
Weak beginnings and tag phrases undercut the impact of what you say. We often fall into these habits when trying to qualify what we’re saying due to uncertainty or to create a conversational tone. Both are reasonable motives, but there are better ways to accomplish these ends. Here’s how.

Power up your responses

April 8, 2020
Some words—no matter how trivial they seem—can make you look less sure, professional and capable. Make these small tweaks in your language to appear more confident and competent.

Words, Words, Words: April ’20

April 8, 2020
Write it right, say it right, spell it right.