Speaking

Do you communicate effectively?

May 8, 2020
Here are three ways to increase your value to your current employer, as well as to potential employers.

With customers, stay positive

April 22, 2020
In customer service, little things—and little sayings—mean much. Listen for the following customer-repellent phrases and train your people to trade them in for more effective ones.

Words, Words, Words: May ’20

April 22, 2020
Write it right, say it right, spell it right.

Words, Words, Words: May ’20

April 22, 2020
Write it right, say it right, spell it right.

Strengthen your statements

April 8, 2020
Weak beginnings and tag phrases undercut the impact of what you say. We often fall into these habits when trying to qualify what we’re saying due to uncertainty or to create a conversational tone. Both are reasonable motives, but there are better ways to accomplish these ends. Here’s how.

Power up your responses

April 8, 2020
Some words—no matter how trivial they seem—can make you look less sure, professional and capable. Make these small tweaks in your language to appear more confident and competent.

Power up your responses

April 8, 2020
Some words—no matter how trivial they seem—can make you look less sure, professional and capable. Make these small tweaks in your language to appear more confident and competent.

Words, Words, Words: April ’20

April 8, 2020
Write it right, say it right, spell it right.

Words, Words, Words: March ’20

February 26, 2020
Write it right, say it right, spell it right.

Sound Bites: February ’20

February 1, 2020
Pause to let your audience catch up … Advice is better received when it’s offered than when it’s imposed … Plan both sides of an important conversation.