Speaking

Words, Words, Words: February ’20

January 22, 2020
Write it right, say it right, spell it right.

Here’s the rule for repeating a name

January 22, 2020
One surefire tactic to make someone like you is to use their name in the conversation. But this can be overdone to the point that the person you’re talking with grows suspicious of your intent.

Words, Words, Words: January ’20

January 2, 2020
Write it right, say it right, spell it right.

Words, Words, Words: December ’19

November 20, 2019
Write it right, spell it right.

“Where are you from?”

November 20, 2019
What you should ask instead of “Where are you from?”

Leadership Tips, Vol. 1219

November 7, 2019
Face to face, eye to eye … What, exactly, is a comptroller?

Words, Words, Words: November ’19

October 23, 2019
Write it right, say it right, spell it right.

In praise of the paraphrase

October 10, 2019
One of the most overlooked tools in clear communication is the paraphrase—summarizing what you’ve just heard so that you confirm you understood what the other person just said. This is such a simple, basic aspect of communicating effectively, but so often people ignore it, and it leads to all kinds of problems down the line.

Words, Words, Words: October ’19

October 1, 2019
Write it right, say it right, spell it right.

Make every conversation a winner

October 1, 2019
When you talk with people, you define your relationship with them. Choose your words carefully and you will build trust and a positive reputation. Steer conversations with these principles.