Speaking

Boost morale with a ‘Yes!’

February 1, 2014
The next time an employee approaches you with a request, stop yourself from automatically replying, “We can’t do that!” Instead, ask yourself, “Can we do that?”

Service SOS

February 1, 2014
Improve your department’s service performance by considering some of the ways you have been pleasantly surprised as a customer.

Tap employees’ brainpower

February 1, 2014
Strong managerial communication is about encouraging participation and tapping employees’ brainpower, not putting up barriers to their creativity. Don’t tell employees how or what to think.

Read ’em & reap: Verbal Judo

January 1, 2014
This revised edition of Verbal Judo is the classic guide to the martial arts of the mind and mouth that will help you defuse confrontations and generate cooperation, whether you’re talking to a boss, a spouse or even a teenager.

Trusting the team with key info

January 1, 2014
Employees need to be well-informed to make the best decisions. But many leaders hesitate to share information with staff.

Hold a problem-solving session

January 1, 2014
Do your employees struggle with problem solving? Guide them through the process.

Trends in public speaking

January 1, 2014
Times are changing. If you want to continue to connect to your audience, be mindful of these trends in public speaking, says Lisa B. Marshall, author, writer, coach and host of The Public Speaker podcast.

Managing moody people at work

January 1, 2014
If you work with someone moody—whether a boss or a coworker—don’t just deal with the highs and lows of the person’s ever-fluctuating mood. Instead, find a way to safely talk about the problem.

The power of 3

January 9, 2013
Three blind mice, the three little pigs, three wishes—there’s a reason childhood stories revolve around the magic number “3.” Our brains tend to think in threes.

Master the Q-and-A segment

September 1, 2012
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