Speaking

Words, Words, Words: October ’20

September 23, 2020
Write it right, say it right, spell it right.

Make sure your questions are questions

September 23, 2020
Watch your body language, and keep your ears open for the nuances of tone that create statements in disguise.

Good reasons to pause before answering

September 23, 2020
Whether giving a speech, addressing a meeting, or just talking one-on- one with an employee, take a pause before answering tough questions. Here’s why.

When conversing, keep people plugged into your message

August 26, 2020
Holding your listener’s attention is as important as saying your piece clearly and fully—and probably harder to do.  Use leading statements to keep the discussion focused on your main message.

Choose the correct word

August 26, 2020
Impact vs. affect, farther vs. further, emigrate vs. immigrate, and sympathy vs. empathy.

Pull the veil off acronyms and jargon

August 26, 2020
Over time, organizations gradually develop their own special terminology, abbreviations, acronyms, and jargon. But for new employees and people from outside the organization—like customers—this language can be bewildering. Here’s how to make it more accessible to the uninitiated.

Words, Words, Words: August ’20

July 22, 2020
Write it right, say it right, spell it right.

Learn how to stop talking

July 9, 2020
Knowing what to say in a difficult situation and getting started on saying it are often-discussed problems. Yet it’s just as difficult for many of us to stop talking once we get rolling.

Complain so things get done

June 24, 2020
When you receive rude or poor quality service from, say, another department or a vendor, it’s right to complain. Just do it in a way that leads to improvement.

Words, Words, Words: July ’20

June 24, 2020
Write it right, say it right, spell it right.