Speaking

Come out on top during negotiations

April 1, 2014
Negotiations are tough enough without negotiating from weakness. Use the following tips to overcome your weaknesses and negotiate powerfully.

Focus your presentation

April 1, 2014
Speech coaches advise you to organize your speech around the Three T’s.

Conquer stage fright

April 1, 2014
To curb anxiety when speaking in front of an audience, try this:

Pay attention to rumors

April 1, 2014
The spreading of rumors and gossip in an organization is a definite sign that there is a problem with communication, especially if the rumors are focused on organizational performance.

4 powerful coaching words

March 1, 2014
Coach, researcher and consultant Steve Horan of the NHL’s Tampa Bay Lightning says that the four most powerful words in coaching are also some of the simplest: “I believe in you.”

Build rapport with pauses

March 1, 2014
You can effectively build rapport in your face-to-face conversations by reflectively pausing before answering questions or addressing concerns.

Always ask for the order

March 1, 2014
Sales professionals know that building and managing a reality-based sales pipeline involves more than just calls, appointments, proposals, demos and follow-up. The most important technique is asking for the order.

3 things customers never want to hear

March 1, 2014
These statements are guaranteed to sour your customer interactions.

Stop saying this

March 1, 2014
Prefacing a statement or answering a question with the phrase “To be honest …” is a verbal tic that you should avoid at all costs.

Never apologize for nerves

March 1, 2014
Giving a presentation or speaking in public can be a nerve-wracking experience. It’s OK to be nervous. However, you can take steps to build your public speaking confidence.