Speaking

Managing moody people at work

January 1, 2014
If you work with someone moody—whether a boss or a coworker—don’t just deal with the highs and lows of the person’s ever-fluctuating mood. Instead, find a way to safely talk about the problem.

Read ’em & reap: Verbal Judo

January 1, 2014
This revised edition of Verbal Judo is the classic guide to the martial arts of the mind and mouth that will help you defuse confrontations and generate cooperation, whether you’re talking to a boss, a spouse or even a teenager.

Trusting the team with key info

January 1, 2014
Employees need to be well-informed to make the best decisions. But many leaders hesitate to share information with staff.

Hold a problem-solving session

January 1, 2014
Do your employees struggle with problem solving? Guide them through the process.

The power of 3

January 9, 2013
Three blind mice, the three little pigs, three wishes—there’s a reason childhood stories revolve around the magic number “3.” Our brains tend to think in threes.

Master the Q-and-A segment

September 1, 2012
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3 techniques for memorable lines

April 1, 2012
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