Tactfully Speaking

Colette Carlson is a funny, business communication expert and motivational keynote speaker who engages corporations, associations and individuals worldwide in the art of speaking your truth to maximize results, revenue and relationships. Read additional articles and learn more about her programs at http://www.ColetteCarlson.com.

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Are you thinking big enough?

November 9, 2017

If you feel like you don’t have every skill set you need yet, don’t let that stop you. Too often, women feel they must have 110% proficiency before saying yes to the next opportunity, while research shows men only feel the need to be at 80%. You’re smart and can learn as you go.

The distasteful sandwich

September 19, 2017
Have you been taught to “sandwich” constructive criticism be­­tween two positive statements? I think this is a distasteful way of delivering feedback, and here’s why.

When your boss is a bully

August 8, 2017
Recent research suggests that supervisors target those who are least likely to defend themselves. This dysfunctional pattern can be shifted if you’re willing to take action.

Quit being a weak link

July 20, 2017
Networking is a skill that supports you in the good times and is key to your survival in bad times. That’s why I strongly believe LinkedIn, which bills itself as the “world’s largest professional network,” is an invaluable tool for ad­­ministrative assistants.

Know how to handle a know-it-all

June 20, 2017
In a professional setting, know-it-alls can undermine office morale, along with your credibility. That’s why you need to deal with them effectively.

The art of daily discipline

May 21, 2017
Do you find yourself watching time pass and still not beginning—let alone completing—what you say you want? Well, there’s no magic formula that allows others to succeed while you don’t. It all boils down to daily discipline.

How does your memory stack up?

April 18, 2017
Paying attention enhances our memory, but it’s not a simple feat. Fortunately, we can employ numerous tricks to make sure information sticks.

What do you want? Just ask

March 20, 2017
Too often women hesitate to ask for what they want, need and deserve until given permission. Women are just as effective at negotiating—it’s simply a matter of choosing to do so.

5 times to avoid email

March 8, 2017
You already know that emails can be misinterpreted. So sometimes you must simply forgo them and deliver a message in person or, at the very least, over the phone.

Going up? The importance of the elevator pitch

January 17, 2017
The elevator pitch—a brief speech to create interest in your company, your product or yourself—is a staple for those in sales. You may be thinking, I’m an admin, why would I need an elevator pitch? We’re all in sales, whether we’re selling a product, an idea or ourselves to potential customers, our team members or upper management.
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