Tips for Managers

3 ways to deal with hurtful humor

February 26, 2020
Humor is a vital part of camaraderie in the workplace. But sometimes jokes are at someone else’s expense. If you’re wondering what to do when a joke-teller risks hurting someone to get a laugh, try one of the responses suggested by humor expert David M. Jacobson of Humor Horizons.

Cut off gossip as soon as it starts

February 26, 2020
It’s easy to get caught in gossip, even for managers. You know you should it, but how should you do it? Lori Palatnik and Bob Burg, authors of Gossip, offer three useful options.

Support staff when customers are rude

February 26, 2020
Suppose one of your employees has been unjustly criticized by a customer. Use the situation as a learning experience for the employee, helping him or her review what happened and understand how to prevent it from happening again.

Communication is vital when delegating

February 26, 2020
Management is about getting results through people’s efforts. That means effective communication is essential. Here’s what to do.

Rein in a sarcastic worker

February 14, 2020
Suppose a productive, even-tempered employee makes sarcastic jokes and comments about work in general, his or her job, your organization—everything. Unlike complainers who are also poor workers, this employee’s comments are at odds with his or her competent performance. However, don’t use current results as excuses to ignore the situation.

Address mistakes with 3 questions

February 13, 2020
Since so many business tasks involve complex duties, co-workers and numerous other factors, accurate assessments can be tough. Here are three general questions to get you started.

Prepare to deal with toxic people

January 22, 2020
Every workplace has at least one bad apple. The person might complain all the time, gossip, insult co-workers or worse. If you are dealing with an employee who just can’t get along with others, answer these questions before you speak to the employee.

Quick—but powerful—feedback tactic

January 22, 2020
During performance reviews, an open two-way conversation between you and the employee increases the chances that the person buys into and will act on your feedback. Use this process.

Worker leaving? Think before you make counteroffer

January 22, 2020
Neither lashing out at the employee nor panicking over having to fill an empty slot will help. Instead, start with some hardnosed considerations.

Avoid sending 3 unintended negatives

January 2, 2020
Employees watch their bosses closely for signs of being in and out of favor. Half the battle is providing good feedback when employees do well; the other half is not giving out negative messages inadvertently. Avoid these negative vibes.