Tips for Managers

5 steps to help workers develop their skills

March 1, 2013
Offering employees opportunities to improve their skills ensures they can successfully perform their jobs, and it also keeps them engaged. Follow these steps to create a skills development plan for each employee.

Leave the room with a decision

February 1, 2013
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3 no-cost ways to engage employees

July 1, 2012
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6 questions to align your team

May 1, 2012
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6 ways to hand out praise that counts

July 27, 2011
If you’re in a supervisory position, don’t wait until it’s time for a formal performance review to dish out the positive words. Here are six guidelines for effective praising, from Bob Nelson, author of 1001 Ways to Reward Employees:

Give oral reprimands that serve a purpose

June 30, 2011
You already know to scold employees in private. You don’t want to embarrass them at the same time that you’re criticizing some aspect of their performance. But reprimanding in private doesn’t excuse you from speaking diplomatically.

Truly get what employees mean

November 1, 2010
Your employees won’t always come right out and tell you what is on their minds. Ensure that you fully understand the message behind someone’s words by following this advice.

New rules for the flexible workforce

January 1, 2007
At some large firms, as many as 30 percent of the workforce are temps, contractors or other types of contingent workers, supplied by outside staffing firms or in-house employee pools.

When workers fight with customers

July 1, 2004
No, the customer is not always right. But that’s no excuse for conflict between workers and customers. Usually, the customer and employee are both right and both wrong, and managers need to use care when counseling employees after conflicts erupt.

A primer for more effective meetings

July 1, 2004
Many managers and supervisors spend up to half their time attending and preparing for meetings. If you lead some of those meetings, make them as effective as possible.