What to Say When…

… You can’t deliver on a promise

March 24, 2021
One of the toughest kinds of bad news to deliver is your failure to accomplish what you promised. Here’s what to do.

… Cynicism begins to take root in your workplace

February 24, 2021
Like most managers, you probably have at least one employee who reminds you of Winnie-the-Pooh’s gloomy friend Eeyore. How can you counter cynics before they spread negativity throughout your staff? Here are some pointers.

… A worker asks, ‘How do I do this?’

January 27, 2021
A common scenario: You assign a task you thought your employee knows how to do, and he or she says, “How should I do it?” Instead of getting mad, find out what’s going on. Take this approach.

…You spot a teachable moment

October 29, 2020
Smart managers look for “teachable moments” that help them to train people in specific skills and tasks. But you’ve got to be ready when the moment arrives. Here’s what to do.

… You’re on the receiving end of bad news

August 26, 2020
Here are four tips about what to do when somebody drops a problem in your lap.

… You’re helping an employee transition to management

July 22, 2020
Skilled, self-confident employees don’t always make good managers. Here’s how to help them succeed in their new roles.

… You suspect a person is dishonest

June 24, 2020
When you detect signs that the person with whom you’re negotiating just might be lying or falsifying information to gain an advantage, how should you handle the situation?

…You have to tell someone, “No”

May 27, 2020
Rejection isn’t a pleasant task, but you’ve got a little time to prepare and want to do it well. What are your options for saying “No”?

… An employee looks perpetually soured

April 22, 2020
You may have an employee who works hard and shows real interest, but whose facial expression seems to say otherwise. Even if they’re listening attentively and responding positively internally, they look like they’re soured or bored. What can you do to help?

… Responding to criticism

April 8, 2020
Being a manager means standing in the fire sometimes—taking criticism, whether it’s justified or not, and defending yourself when necessary without creating a bigger problem. Here’s some advice for handling the confrontation constructively.