What to Say When…

…You spot a teachable moment

October 29, 2020
Smart managers look for “teachable moments” that help them to train people in specific skills and tasks. But you’ve got to be ready when the moment arrives. Here’s what to do.

… You’re on the receiving end of bad news

August 26, 2020
Here are four tips about what to do when somebody drops a problem in your lap.

… You’re helping an employee transition to management

July 22, 2020
Skilled, self-confident employees don’t always make good managers. Here’s how to help them succeed in their new roles.

… You suspect a person is dishonest

June 24, 2020
When you detect signs that the person with whom you’re negotiating just might be lying or falsifying information to gain an advantage, how should you handle the situation?

…You have to tell someone, “No”

May 27, 2020
Rejection isn’t a pleasant task, but you’ve got a little time to prepare and want to do it well. What are your options for saying “No”?

… An employee looks perpetually soured

April 22, 2020
You may have an employee who works hard and shows real interest, but whose facial expression seems to say otherwise. Even if they’re listening attentively and responding positively internally, they look like they’re soured or bored. What can you do to help?

… Responding to criticism

April 8, 2020
Being a manager means standing in the fire sometimes—taking criticism, whether it’s justified or not, and defending yourself when necessary without creating a bigger problem. Here’s some advice for handling the confrontation constructively.

…A worker falls into a prolonged funk

January 22, 2020
For whatever reason, employees sometimes fall into a disgruntled funk. If the mood persists, it’s time for the talk. Here are four steps to take.

…You’re discussing a performance issue

January 2, 2020
You’ve got to frame the discussion right when you address a performance issue or behavior problem with an employee. The wrong approach will create misunderstandings and resentment, but if you know how to position your message, you’ll get better results. Here’s how to do it.

…You need workers to act quickly

November 20, 2019
Important tasks often pop up unexpectedly, and when they do, you rely on other people to deliver work to you quickly. Follow these tips to clue them in on new tasks’ urgency.