What to Say When…

… You’re giving positive feedback

November 29, 2018
Call it positive feedback or old-fashioned praise, it’s one of the most powerful tools in your team-leading toolkit. It can boost production, improve communication and inspire loyalty. Here’s how to dish out the accolades for maximum effect.

… An employee gets on your nerves

October 24, 2018
As a manager, you have to work with all sorts of personalities. But when an employee’s behavior gets on your nerves and interferes with your work, you need a simple, gentle way to take action. Try this approach.

… You’re drawn into a political topic

September 26, 2018
Here are some tips on how you can handle it, from Stacey Engle, EVP of sales and marketing at Fierce Conversations.

… You’re trying to keep your cool

August 22, 2018
Do you find that your employees, co-workers or customers test your patience on occasion? While biting your tongue and counting to 10 are good ways to cope with anger, here are some other strategies to try when you start to see red.

… You’re asked some tough reference check questions

July 25, 2018
A manager should only speak to the areas of the employee’s skills and experience about which he has direct knowledge. There are questions a manager shouldn’t answer directly.

… You need to counsel a worker on an embarrassing issue

July 17, 2018
Sooner or later, you’ll need to face it: having a talk with an employee about issues that are just plain embarrassing—for both of you. Here is some advice.

… Workers resist new responsibilities

December 1, 2017
Change in the workplace is inevitable. So is the bickering and resistance when the change means new and different duties for employees. Here is how to handle the team’s resistance to more or different work.

… You’re trying to be humorous

October 25, 2017
Properly used, humor is a valuable leadership tool. Here’s some advice when you want to inject a little fun.

… You need to enforce the rules

September 27, 2017
No matter how “casual” or “creative” your people and workplace are, you’ll eventually need to enforce some basic work rules. Here’s how to lay down the law without turning into an ogre or demotivating your team.

… You need to restore your credibility

July 5, 2017
Let’s say that even though you didn’t mean to, you ended up making a promise to your team you couldn’t keep. Here’s how to start rebuilding your credibility.