What to Say When…

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… You need to restore your credibility

July 5, 2017
Let’s say that even though you didn’t mean to, you ended up making a promise to your team you couldn’t keep. Here’s how to start rebuilding your credibility.

… Worker’s effort is ‘minimum’

May 24, 2017
Here’s what to do when an employee is just scraping by.

… You need to deny a request for time off

April 27, 2017
Your organization’s policies provide strong guidelines, but sooner or later every supervisor gets a request for time off that calls for individual judgment.

… You need to enforce a work rule

February 22, 2017
If good rules are not being followed, you need to act.

… you hear, ‘That’s how we did it at my old job.’

January 25, 2017
Don’t summarily dismiss that input. Here’s what to say instead.

… You disagree with your boss

December 23, 2016
If you’re ready to disagree with your boss and you need a little guidance, here it is.

… you need to apologize

November 23, 2016
Here’s how to make “I’m sorry” an effective management tool.

… an employee won’t ask for help

October 26, 2016
You don’t want to hover over your people. But what do you do when an employee needs help—and won’t ask for it?

… an employee insults a co-worker

September 20, 2016
Insults are like graffiti in the workplace. Just as you wouldn’t allow an employee to deface another’s desk, you can’t allow anyone to deliberately cause a colleague to lose face.

… an employee is caught in a lie

August 8, 2016
Most people on the job tell the truth—but not everyone all the time. While a single exaggeration, falsification or omission of selected facts from a story needn’t result in immediate dismissal, it’s best to deal with such problems when they first appear. Here are some guidelines for handling situations where you suspect an employee is lying.
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