What to Say When…

… you hear, ‘That’s how we did it at my old job.’

January 25, 2017
Don’t summarily dismiss that input. Here’s what to say instead.

… You disagree with your boss

December 23, 2016
If you’re ready to disagree with your boss and you need a little guidance, here it is.

… you need to apologize

November 23, 2016
Here’s how to make “I’m sorry” an effective management tool.

… an employee won’t ask for help

October 26, 2016
You don’t want to hover over your people. But what do you do when an employee needs help—and won’t ask for it?

… an employee insults a co-worker

September 20, 2016
Insults are like graffiti in the workplace. Just as you wouldn’t allow an employee to deface another’s desk, you can’t allow anyone to deliberately cause a colleague to lose face.

… an employee is caught in a lie

August 8, 2016
Most people on the job tell the truth—but not everyone all the time. While a single exaggeration, falsification or omission of selected facts from a story needn’t result in immediate dismissal, it’s best to deal with such problems when they first appear. Here are some guidelines for handling situations where you suspect an employee is lying.

… a dependable worker gets lazy

July 20, 2016
Even the most efficient and enthusiastic employees fall into a funk now and then.

… a worker’s not ready for a job he wants

June 28, 2016
Here are some guidelines on how to respond to an employee who wants to take on a job you believe he is not able to do.

… an employee always has an excuse

May 26, 2016
Do you have an employee who makes too many excuses for her shortcomings?

… on-the-job socializing gets out of hand

March 14, 2016
Usually, it takes just a few employees to set the bar for over-socializing in the workplace. But such banter can seriously interfere with productivity.