Writing

Create a practical FAQ list

January 27, 2021
Lists of Frequently Asked Questions help employees and customers master almost any information or procedure. These tips will help you create a useful list.

Phrases that make you look weak

January 27, 2021
One thing that will quickly make you a doormat boss is using phrases that suggest you have a brittle spine. Employees pick up on the wimpiness and take over the show. Avoid these lines, and stay in charge.

Words, Words, Words: February ’21

January 27, 2021
Write it right, say it right, spell it right.

Words, Words, Words: January ’21

December 23, 2020
Write it right, say it right, spell it right.

Craft better emails

November 25, 2020
Like any communication tool, email takes some skills and practice in order to be effective. Pay attention to these areas.

Words, Words, Words: December ’20

November 25, 2020
Write it right, say it right, spell it right.

Words, Words, Words: November ’20

October 29, 2020
Write it right, say it right, spell it right.

Words, Words, Words: October ’20

September 23, 2020
Write it right, say it right, spell it right.

Choose the correct word

August 26, 2020
Impact vs. affect, farther vs. further, emigrate vs. immigrate, and sympathy vs. empathy.

Pull the veil off acronyms and jargon

August 26, 2020
Over time, organizations gradually develop their own special terminology, abbreviations, acronyms, and jargon. But for new employees and people from outside the organization—like customers—this language can be bewildering. Here’s how to make it more accessible to the uninitiated.