You & Your Co-Workers

Disagree without starting a fight

January 27, 2021
Meetings shouldn’t be battlegrounds, but that doesn’t mean you should never disagree with anyone for the sake of harmony. The trick is to make your point with tact. Here’s how to disagree without getting disagreeable.

Make sure messages are understood

January 13, 2021
Communication in the workplace is a two-way street. Both you and your employees have important responsibilities when communicating with each other, whether you’re talking one on one, exchanging emails, or leaving and responding to voicemail messages. Here’s where your duties lie.

Mind your receptionist

December 23, 2020
Your receptionists directly affect customers’ first impressions, whether in person or over the phone. Treat receptionists accordingly—as customer specialists. Management consultant Marsha Lindquist suggests these five tactics for making the most of this key position.

Correct digressions calmly

September 23, 2020
Digressions are almost inevitable in workplace conversations, so relax when an employee wanders off the track.

Break off a chat without being rude

August 26, 2020
Sometimes you don’t have a few minutes more to spare, yet you don’t want to be rude about cutting off the chat and scurrying away. Here’s what some folks are saying to make their getaways.

Use ‘Yes’ and ‘No’ as springboards

August 26, 2020
When you’re doing job interviews or seeking information, you’re often advised not to ask too many questions that can be answered simply “Yes” or “No.” However, if you’re on the receiving end of such questions, use them to spin off a telling statement of your case.

Is there someone you can’t stand?

July 22, 2020
Let’s face it: There are some employees who just bug us. Understand what’s bothering you and consider your options.

Organize a discussion with…dots?

May 27, 2020
When your group is trying to choose one or a few items from a long list—whether product ideas, potential job candidates, or new strategies—inject some fun in the elimination process.

Negotiate for fit—not argument

May 27, 2020
One way to disagree with someone who has ideas different from yours about what should be done in a certain situation is to argue with them—but that doesn’t always work out so well. A better strategy is to position your idea as a complement to theirs.

Tips to help you get along with irritating people

April 8, 2020
It’s a given that you will run into a few irritating people at work. Sometimes, a brief conversation will straighten things out, but for recurring problems, you need to speak face-to-face. Your meeting will go better if you can calmly refer to specific events and offer a solution.