Your Career

Sound Bites: June ’20

June 1, 2020
When you have to deal with an irate customer or colleague, try this strategy … Be sure the person with whom you’re talking is comfortable with your note-taking … Before you make that end-of-the-day phone call … Take the lead in answering concerns … Why QWERTY?

Optimism at work is overrated

May 27, 2020
You shouldn’t necessarily be focused on making employees feel positive about their work, at least that is according to Elizabeth Tenney, assistant professor of management at the University of Utah.

Optimism at work is overrated

May 27, 2020
You shouldn’t necessarily be focused on making employees feel positive about their work, at least that is according to Elizabeth Tenney, assistant professor of management at the University of Utah.

Find time to enjoy summer

May 27, 2020
Summer weather is here, the days are longer, and you are likely antsy to get out and enjoy the sunshine. Follow these tips to get more done, so that you can leave work earlier and actually enjoy your summer vacation this year.

Turn rejection into opportunity

May 27, 2020
Everyone is rejected from time to time, and you will be, too. However, handle rejection the right way and you can create future opportunities for yourself. Follow this advice to make the most of rejection.

Handle customer gripes in 5 steps

May 27, 2020
It’s no fun to have someone in your face—but with the right response, you can turn the situation to your advantage. Follow these steps to escape the most common pitfalls.

Tips for staying healthier while working from home

May 27, 2020
Some of the greatest challenges that colleagues and I have faced during our long-term shift to working from home are related to the increased amount of keyboard and screen time that our duties have required.

4 videoconferencing blunders to avoid

May 8, 2020
We’ve all quickly learned both the efficiencies and quirks of videoconferencing. But how are we personally perceived inside that medium? Keep these tips in mind so you come off better when accepting that next video invite.

The power of persuasion and how to counteract critics

April 22, 2020
It used to be commonplace to ignore haters and critics entirely when you are trying to use the power of persuasion. But times have changed

Listen for big ideas in small talk

April 22, 2020
By listening carefully for several key phrases, you can learn about problems and new ideas.