What's New

Tools

Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications
Library

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Sound Bites

Sound bites: February ’16

When handling a call from a customer, never tell him or her what you can’t do; focus on what you can do.

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Features

Communicator of the Month

Communicator of the Month

Ex-Taco Bell exec doesn’t do public disgrace well

This month’s Worst Communicator Award goes to Benjamin Golden. The former Taco Bell executive made headlines last October when he assaulted his Uber driver, Edward Caban, when Caban asked him to leave his car because Golden was too drunk to provide the driver with directions.

What to Say When...

What to Say When...

… a change doesn’t work out

Your team was enthusiastic about a change it had decided to adopt. But the new idea ended up being a disappointment, and now motivation and morale are low. What do you do?

Social Studies

Social Studies

Tumble into Tumblr

If you haven’t thought about using Tumblr to promote your business, think again. The microblog platform grew leaps and bounds in 2015 and that growth is expected to continue.

Tactfully Speaking

Tactfully Speaking

10 tips for leaving a job

Burning bridges is never wise. How you behave during your final days with the company will long be remembered and reveals your character.

Your Office Coach

Your Office Coach

A career path stifled by a common company policy

Q: “My manager says she wants to help me get promoted, but she doesn’t seem to be doing anything about it. For the past two years, she has said that my position should be reclassified as an assistant director. However, our company requires assistant directors to have people reporting to them, and I don’t have any employees. When I first came to work here, I supervised five people, but now I’m in a program manager position which has no staff. If my boss truly cared about my advancement, I believe she would either get an exception made to the policy or reorganize to give me some employees. What can I do about this?” Held Back