What's New

Tools

Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications
Library

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Sound Bites

Sound Bites: January ’17

Every boss has to handle employees’ complaints. Some are valid; others are just whines. If you detect the latter, here is the best response you can toss back at the employee: “What would you like me to do?” That line will most likely make the complainer realize that his beef is either silly or meritless.

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Features

Communicator of the Month

Communicator of the Month

A winning example of playing the hand you’re dealt

This month’s Best Communicator Award goes to a trio, drawn together by unfortunate circumstances.

What to Say When...

What to Say When...

… You disagree with your boss

If you’re ready to disagree with your boss and you need a little guidance, here it is.

Social Studies

Social Studies

Look high & low for data you can use

Data offer you the power to improve the content you’re producing and your overall content strategy.

Tactfully Speaking

Tactfully Speaking

Going up? The importance of the elevator pitch

The elevator pitch—a brief speech to create interest in your company, your product or yourself—is a staple for those in sales. You may be thinking, I’m an admin, why would I need an elevator pitch? We’re all in sales, whether we’re selling a product, an idea or ourselves to potential customers, our team members or upper management.

Your Office Coach

Your Office Coach

Fixing a fallen superstar

Q: “One of my star employees has developed a very negative attitude. During the past three years, I have assigned ‘Kevin’ to desirable projects, given him special bonuses and made him a team leader. However, in the past few months, he has become increasingly arrogant and uncooperative. Kevin does not reply to my emails and withholds important information. He often comes late to meetings and sometimes skips them altogether. Yesterday, he said that he does not respect my leadership style. If I officially reprimand Kevin, I'm afraid he might leave. How should I handle this situation?”