What's New


Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Sound Bites

Sound Bites: May ’16

Remember that cool boss you once had who allied himself strongly with his staff and always distanced himself from those stuffed shirts in Corporate? That won’t work if you want to be a real leader. You’ve simply got to befriend the people who are most concerned with the survival of the company, both to understand their point of view and to convey it properly to those who scoff at the C-suite’s directives. Spending all your time with the rank-and-file may make you beloved, but it will blind you to business realities and limit the reach of your career.

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Communicator of the Month

Communicator of the Month

You can’t insult customers in a dumber way than this

Another day, another disgruntled worker vents some frustration by sneaking insults onto customer receipts.

What to Say When...

What to Say When...

… an employee always has an excuse

Do you have an employee who makes too many excuses for her shortcomings?

Social Studies

Social Studies

It’s time to use Snapchat

With 100 million daily users, Snap­­chat is one of the fastest-growing social media networks.

Tactfully Speaking

Tactfully Speaking

10 timeless truths for admins

Here's a list to keep handy as you journey through your career.

Your Office Coach

Your Office Coach

When a manager completely flips out

Q: “After a recent meeting, my boss called me into his office and slammed the door. He got right in my face, backed me against the wall, and said, ‘Don't ever make another comment like the one you just made in that meeting!’ When I stated that I was only expressing my personal opinion on a business issue, he shook his finger at me and repeated ‘Don't ever, ever do that again!’ His anger scared me, so I left quickly. Nothing like this has ever happened before. Do you think I should discuss this with my boss or just report him to Human Resources?”  Confused