What's New

Tools

Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications
Library

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Sound Bites

September ’15

Draw your audience into your PowerPoint slides. When you flip to a fresh slide, re-­establish eye contact with your listeners. Then make a provocative comment about the image or graphic, such as, “What’s surprising here is …” or “Notice the high number of …” Keep your eyes on the audience. Turn back to the image with a finger or pointer only after you’ve addressed the audience directly for at least five seconds.

The art of the favor. If a boss or co-worker asks you to do a reasonable favor for him, do it. Then accept his gratitude and don’t tell a soul what you did. If you brag, it looks cheap. You risk ruining the good will you’ve built up by your actions. If you do favors for others quietly, it increases the odds that they’ll find ways to repay you.

If you disagree with a colleague, pick the best time and place to speak up. First decide what’s to gain by disagreeing—and what’s at stake. If you’re driven by negative feelings (such as jealousy or animosity) rather than a positive desire to clarify misunderstandings, hold back. Set a friendly, nonthreatening tone for the encounter and begin with questions to confirm the other person’s views.

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Features

Communicator of the Month

Communicator of the Month

Outrageous remark … and downhill from there

Everyone suffers from foot-in-mouth disease from time to time. This month, Kelly Osbourne, host of "The View," swallowed her entire foot.

What to Say When...

What to Say When...

… employees attempt reverse delegation

Resist the urge to rescue team members when they struggle with an assignment. Build their skills—and their confidence—by refusing to allow them to return delegated tasks to you. Phrases like these will steer them back on track.

Social Studies

Social Studies

Are you failing at social media?

The experts told you to start marketing through social media, and you did. But are you effectively using it to empower your brand? Ask yourself these questions.

Tactfully Speaking

Tactfully Speaking

Rejection: Friend or foe?

Like all pain­­­­­ful experiences, rejection can either devastate you or be an opportunity for growth. Learning the five strategies to make rejection your friend can determine the difference.

Your Office Coach

Your Office Coach

More work, same pay–sound familiar?

Q: “I seem to be experiencing an increase in responsibility without any change in title or pay. I work for a large healthcare company which is headquartered in another state. In addition to myself, our office includes a part-time assistant and a newly-hired employee. Although the new employee and I have the same title, our boss has made me the lead person in the office. He expects me to coordinate communications and ensure that everything runs smoothly. We will soon be hiring another person, making me responsible for three employees. This would seem to warrant a promotion, but I’m not sure how to broach the subject.” Hesitant