What's New

Tools

Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications
Library

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Sound Bites

July ’15

When you’re checking on an employee’s progress, phrase your remarks so that you assume he or she is doing fine. Ask, “Are you on schedule with that report?” rather than, “Are you having any trouble with that report?” If you assume the worst, you may create a self-fulfilling prophecy where others perform at the low level you expect.

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Features

Communicator of the Month

Communicator of the Month

The unexpected cost of an innocent ‘joke’

ESPN'S Stephen A. Smith is no stranger to controversy. He seems to have a permanent case of foot-in-mouth disease. Last year he came under fire for implying that women somehow provoke domestic abuse, and this month, he is at it again. His comments are enough to earn him the title of Worst Communicator of the Month.

What to Say When...

What to Say When...

… you are bad at making small talk

You know you should take every opportunity to build your network by making new connections with total strangers. But what if you hate the awkwardness that comes with making small talk when meeting a person for the very first time?

Social Studies

Social Studies

Dodge legal land mines

Social media has become an integral part of marketing strategies for businesses large and small. As with everything, it does pose some risks. Avoid legal woes by following this advice from lawyer and marketing and social media law expert, Kerry O’Shea Gorgone

Tactfully Speaking

Tactfully Speaking

Tame your job interview terror

While it’s completely normal to feel some level of nervousness before and during a job interview, there are several ways to ease our anguished psyches.

Your Office Coach

Your Office Coach

When performance issues just might be life or death

Q: "I supervise two dispatchers at our local 911 emergency center. Unfortunately, one of them won’t listen to anything I tell her. 'Donna' sometimes gives out incorrect directions, so I try to interrupt the call and correct her. She just ignores me and continues transmitting, which slows down the officers’ response. "I have explained to Donna that I am only trying to ensure that we send help to the right address as quickly as possible. Although she says she understands, she continues to disregard my instructions. "Donna doesn’t seem to care about her mistakes, so I don’t know what to do. I’ve talked to my manager, but he hasn’t been any help." Worried Supervisor