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Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Sound Bites

Sound Bites: October ’15

There are four magic words you can use when trying to stop a workplace disagreement. They are: “You might be right,” according to The Confidence Center. These four words work because:

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Communicator of the Month

Communicator of the Month

Pronouncing the world’s most difficult word

Earlier this month, weatherman Liam Dutton’s spot-on pronunciation of a Welsh village’s name went viral, and with good reason. After all, the 58-letter name is more than a mouthful. His masterful pronunciation certainly makes Dutton our Best Communicator of the Month.

What to Say When...

What to Say When...

… praising a staff member

You know that offering an employee constructive feedback is critical to turning around poor performance. However, providing positive feedback is just as important when it comes to motivating employees and keeping them focused on their goals. Too many managers botch the praise-giving process, so follow these tips to make sure you are doing it the right way

Social Studies

Social Studies

The power of a blog

The level of engagement can be much higher with a blog than other forms of social media because followers become invested in the content. Boost reader engage­­ment by following these tips.

Tactfully Speaking

Tactfully Speaking

Rejection: Friend or foe?

Like all pain­­­­­ful experiences, rejection can either devastate you or be an opportunity for growth. Learning the five strategies to make rejection your friend can determine the difference.

Your Office Coach

Your Office Coach

Base a big career move on facts, not hunches

Q: "I recently learned through the grapevine that an account manager who is assigned to work with me has said he would much rather work with someone else. Supposedly, he feels this other person is a lot more professional. Now my supervisor says that I’m being reassigned to a different group of accounts. If the account manager had problems with me, I wish he would have talked to me directly. I assume this means the writing is on the wall, so I have begun to look for other employment opportunities. I would like to leave gracefully, but I also want to tell someone what this individual said about me. Is that a good idea?"  Dazed & Confused