What's New

Tools

Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications
Library

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Sound Bites

Sound Bites: March ’15

Venti, vidi, vici. Next time you’re in Starbucks to grab a coffee to take to your morning meeting, order a venti, the largest cup. Why? People who are holding larger cups are perceived by others as having a higher status, according to a study led by David DuBois of HEC Paris.

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Communicator of the Month

First a lie, then a botched apology

First a lie, then a botched apology

Recently, scandal rocked the world of Brian Williams, a high-profile news anchor. He was caught in a lie and botched an apology. Is this a big deal? It depends on who you ask.

Features

What to Say When...

What to Say When...

… customers turn nasty

When you can’t meet customers’ needs, their frustration and anxiety may cause them to lose control. Their emotional state can limit their problem-solving skills and ability to follow instructions. Deal with difficult situations delicately by remaining calm.

Social Studies

Social Studies

Think before tweeting

One bad tweet can cause outrage and tarnish your brand. Fol­­l­ow these tips to prevent a Twitter post from backfiring.

Tactfully Speaking

Tactfully Speaking

Get down to the nitty-gritty

There’s an old adage, “When the going gets tough, the tough get going.” Researchers, along with the popular media, have given the attribute of mental toughness the catchier label “grit.” So how do we get more of it? I’ve found three things that help to strengthen this quality.

Your Office Coach

Your Office Coach

Hey superstar, is it worth it if everyone resents you?

Q: “My co-workers seem to despise me because I have a strong work ethic. When I took this job six months ago, I joined a team of three other people who have all been with the company at least six years. I love what I do, so I work a lot of overtime. Now I’m in a pickle because my co-workers don’t appreciate the ‘new kid on the block’ working extra hours, and exceeding our goals. Unfortunately, my boss seems to agree with my team members, so I can’t go to her for help. What should I do?” Superstar