What's New

Tools

Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications
Library

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Sound Bites

Sound Bites: September ’16

Be a double-checker. Rather than telling a customer, “We don’t do that,” make an effort to double-check even if you are fairly certain you are right. Even if you ultimately have to reject the customer’s request, you will soften the rejection by checking first.

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Features

Communicator of the Month

Communicator of the Month

A Twitter heckler issues a sincere apology

Pittsburgh Steelers running back DeAngelo Williams recently found himself in a social media battle with Johan Malcolm, an employee at a Maryland pizzeria. The reason for Malcolm’s ire? Williams left a 75-cent tip on a $128.26 bill.

What to Say When...

What to Say When...

… an employee insults a co-worker

Insults are like graffiti in the workplace. Just as you wouldn’t allow an employee to deface another’s desk, you can’t allow anyone to deliberately cause a colleague to lose face.

Social Studies

Social Studies

Engage followers with a contest

Hosting a contest on social media is one of the smartest ways to connect with and reward current followers—while also reaching potential customers.

Tactfully Speaking

Tactfully Speaking

Phrases that pay

Even the most efficient and organized admins can get sidetracked by unforeseen interruptions and unplanned demands on their time—endless emails, chatty co-workers and yet another to-do from the boss. But before you boil over, adopt these boilerplate responses so you’re not tongue-tied in the moment when you need to speak your truth.

Your Office Coach

Your Office Coach

New start at a new job–and you can’t stand it. So what now?

Q: “After twenty years in the same job, I recently had to look for work when our family moved to a different city. The problem is that I'm already having serious thoughts about quitting. I dread going to the office every day, because I feel totally out of my comfort zone. The work is very different from what I did before, and I'm beginning to doubt my abilities. Although I feel an obligation to fulfill my commitment here, I sometimes wonder if perhaps I should be totally honest with my boss and tell her that I need to leave. On the other hand, there are very few positions available in my field, and it took me a long time to find this one. I’m not sure what to do, because I just don't like this job.” Panicked