What's New

Tools

Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications
Library

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Sound Bites

Sound Bites: December ’16

S.O.S.! My phone battery is almost dead! You know that feeling when your smartphone battery has only a gasp or two left and you need to let people know that the end is nigh? That job of notifying folks is taken care of if you have the Last Message app. This free Android app will text, email, Facebook message or tweet the friends and family you select to alert them automatically when your phone is on the ropes.

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Features

Communicator of the Month

Communicator of the Month

‘I did it, but you did it worse’

It’s been an ugly presidential campaign. While we prefer to stay neutral—or mum—on the topic, something is happening on both sides of the campaign that warrants a discussion: blame shifting.

What to Say When...

What to Say When...

… you need to apologize

Here’s how to make “I’m sorry” an effective management tool.

Social Studies

Social Studies

Generate plenty of blog content

The key to a successful blog is churning out a continuous stream of fresh, original, valuable, high-quality content.

Tactfully Speaking

Tactfully Speaking

Keep it to yourself: The importance of discretion

The importance of discretion was recently reinforced during a panel discussion with four senior executive assistants who work for high-powered individuals.

Your Office Coach

Your Office Coach

Attack of the overly perfumed

Q: “A woman in my office wears so much perfume that you can still smell it after she passes by. Unfortunately, her cubicle is next to mine, and the constant odor gives me a headache. When I mentioned this to her supervisor, he said no one else had complained. Now I'm debating whether to leave her an anonymous note or go to human resources. What do you think?”