What's New

Tools

Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications
Library

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Sound Bites

Sound Bites: February ’17

Flirting in the workplace is common, but it’s often grossly misread. If you’ve said or done something that another has misconstrued as flirtation, a simple “I’m sorry you took it that way” will suffice and then let it go; don’t dwell on the matter. This may suggest that your actions or words really weren’t so innocent after all.

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Features

Communicator of the Month

Communicator of the Month

Is this one of the most embarrassing typos ever?

First, let me start by saying that this isn’t a political post. It’s something different. Perhaps by now you’ve heard about the glaring typo on President Trump’s inauguration poster.

What to Say When...

What to Say When...

… You need to enforce a work rule

If good rules are not being followed, you need to act.

Social Studies

Social Studies

Must-follow rules for profile pics

Your profile picture could be the first impression customers, future employers and other contacts receive of you. Ensure that you present the right image by following this advice.

Tactfully Speaking

Tactfully Speaking

Going up? The importance of the elevator pitch

The elevator pitch—a brief speech to create interest in your company, your product or yourself—is a staple for those in sales. You may be thinking, I’m an admin, why would I need an elevator pitch? We’re all in sales, whether we’re selling a product, an idea or ourselves to potential customers, our team members or upper management.

Your Office Coach

Your Office Coach

When the boss is all vision and no end result

Q: “Our micromanaging boss makes it difficult to accomplish our team goals. When we start a new project, she never discusses her expectations or her vision of the end result. She often shifts direction on a whim, leaving us feeling that we've done a lot of work for nothing. Do you have any suggestions?” Frustrated Team Member