What's New

Tools

Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications
Library

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Features

What to Say When...

What to Say When...

… You’re coaching staff on how to deal with angry customers

Sometimes your customers are angry. Very angry. And your front-line team members have to bear the brunt of that rage, even if they have nothing to do with creating it. Here are some strategies that can help your team face customers’ wrath.

Social Studies

Social Studies

Conduct a content audit this summer

If you want your social media game to be strong, you must start with strong content. Now is a great time to conduct a thorough content audit to determine if your content is up to snuff.

Sound Bites

Sound Bites: August ’19

If one of your employees is recovering in the hospital, what should you, as his or her boss, do?

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