What's New

Tools

Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications
Library

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Sound Bites

Sound Bites: January ’19

How’s your welcome committee? No doubt you have a process in place for an employee’s first day. Perhaps a welcome package/gift, a tour to meet everyone, a lunch, paperwork in HR, whatever. Wait at least 30 days after the hiring and then survey the employee on her experience on that first day. What made her feel welcome? Was she comfortable? Uncomfortable? Overwhelmed? Find out what works, what doesn’t and what needs to be tweaked.

...Read More

Features

Communicator of the Month

Communicator of the Month

An icon shows us how to accept praise

Carol Burnett was a shining example of how to acknowledge one’s own achievement at the 2019 Golden Globes. That’s why she’s this month’s Best Communicator.

What to Say When...

What to Say When...

… You’re giving positive feedback

Call it positive feedback or old-fashioned praise, it’s one of the most powerful tools in your team-leading toolkit. It can boost production, improve communication and inspire loyalty. Here’s how to dish out the accolades for maximum effect.

Social Studies

Social Studies

Use Quora to build your brand

As you focus on social media this year, don’t overlook Quora. The question-and-answer platform is a great way to build your brand and connect with customers.

Your Office Coach

Your Office Coach

When an envelope full of cash is the last thing you want to see

Q: “Our CEO has always distributed employee bonuses in group meetings. He gives the top performers an envelope containing a thank-you letter and a check. We have sixteen employees, but usually only one or two get an envelope. Most of those who are eligible for bonuses report to me, and the recipients have told me that being rewarded in front of their peers makes them uncomfortable. My personal opinion is that publicly handing out checks seems rather juvenile, so I believe these bonuses should be given in private. What do you think?” Middle Manager