What's New

Tools

Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications
Library

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Sound Bites

Sound Bites: August ’18

People love hearing their own names, and it’s advantageous for you to use them to gain likeability and build a foundation for a relationship. But if you overdo it, it will backfire. Example: “So you see, Bob, this is the perfect solution for your business. Don’t you agree, Bob? After all, Bob, studies have shown this to work wonders.” Overuse is seen as an insincere gimmick and quickly alienates the person.

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Features

Communicator of the Month

Communicator of the Month

The worst communicator yet?

We all have bad days. Some days we aren’t very fond of our co-workers or employees. Occasionally, we lose our cool at work and say something we regret. Few of us have the audacity of Marcus Wood, from Sydney, Australia. The director of Mars Recruiting pinned the following email to his team.

What to Say When...

What to Say When...

… You’re trying to keep your cool

Do you find that your employees, co-workers or customers test your patience on occasion? While biting your tongue and counting to 10 are good ways to cope with anger, here are some other strategies to try when you start to see red.

Social Studies

Social Studies

5 free video editing apps to try

The folks over at Hubspot, an inbound marketing and sales platform, recommend these free options.

Your Office Coach

Your Office Coach

Teach co-workers to work independently

Question: “My co-workers constantly ask me to assist them with simple problems. Whenever they en­­counter any minor difficulty, they dump it on me. This makes it hard to finish my own work. My boss has been no help. When he talked to these people about handling their own problems, they told him that coming to me was faster. He immediately gave in and said we should just work it out amongst ourselves. How can I end these interruptions?” — Totally Worn Out