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Tools

Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications
Library

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Features

What to Say When...

What to Say When...

…You spot a teachable moment

Smart managers look for “teachable moments” that help them to train people in specific skills and tasks. But you’ve got to be ready when the moment arrives. Here’s what to do.

Social Studies

Social Studies

Refresh your blog content

If your ideas for blog posts are running dry, consider these options to create fresh, engaging content.

Sound Bites

Sound Bites: September ’20

Are you too quick to offer help to employees who come to you with problems? You may end up overburdened while your employees never learn to solve the problems they encounter. Instead of immediately asking about the details of the problem, ask, “Why are you bringing this to me?” Ask this calmly and objectively, not sarcastically. The employee will probably say something like, “I can’t …” or “I need …” From here you can turn the employee’s thinking toward solving the problem rather than unloading it.

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