What's New

Tools

Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications
Library

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Sound Bites

Sound Bites: February ’19

Want to get a chuckle from watching tourists being tourists? Google “Earthcam Abbey Road Cam” and you’ll get a live 24/7 view of the zebra crossing at Abbey Road, where John, Paul, George and Ringo were photographed for the cover of their iconic Beatles album. Give it a few minutes and you’ll see folks imitating the Fab Four on the busy intersection while often posing for a quick photo. For best results, check it out when it’s daylight in London.

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Features

Communicator of the Month

Communicator of the Month

An icon shows us how to accept praise

Carol Burnett was a shining example of how to acknowledge one’s own achievement at the 2019 Golden Globes. That’s why she’s this month’s Best Communicator.

What to Say When...

What to Say When...

… You’re giving positive feedback

Call it positive feedback or old-fashioned praise, it’s one of the most powerful tools in your team-leading toolkit. It can boost production, improve communication and inspire loyalty. Here’s how to dish out the accolades for maximum effect.

Social Studies

Social Studies

Make sure you are ‘social listening’

Amanda Brinkman, executive producer of the Small Business Revolution, says that “social listening” and learning about customers is as important as what you share. She offers these suggestions

Your Office Coach

Your Office Coach

New co-worker has ruined my job!

Question:  “I can’t stand my new co-worker, even though she seemed nice at first.  After only a few months, this woman is already trying to take over.  She constantly sucks up to our boss, so now he listens to her instead of me.  Whenever I talk about my personal life, she becomes very critical and starts telling me what to do...