What's New

Tools

Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications
Library

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Sound Bites

Sound Bites: December ’17

Keep your eyes open. Studies show that people with smaller eyes or partly closed eyes are regarded as less honest, reliable, approachable and intelligent than others. Even behind glasses, wide-open eyes inspire more trust and positive feelings. Thus, avoid squinting when interviewing job candidates, meeting customers or clients, or discussing performance issues with employees.

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Features

Communicator of the Month

Communicator of the Month

Confusing, indecisive boss wreaks havoc

This month’s Worst Communicator Award comes courtesy of a colleague who is at her wit’s end with her supervisor.

What to Say When...

What to Say When...

Workers resist new responsibilities

Change in the workplace is inevitable. So is the bickering and resistance when the change means new and different duties for employees. Here is how to handle the team’s resistance to more or different work.

Social Studies

Social Studies

Tips for sharing images online

Sharing eye-catching images on social media is a proven way to engage followers, so use them freely across your platforms. Just make sure you follow these rules when you do.

Tactfully Speaking

Tactfully Speaking

Are you thinking big enough?

If you feel like you don’t have every skill set you need yet, don’t let that stop you. Too often, women feel they must have 110% proficiency before saying yes to the next opportunity, while research shows men only feel the need to be at 80%. You’re smart and can learn as you go.

Your Office Coach

Your Office Coach

Stepping into a manager’s role … and into chaos

Q:  "My boyfriend, 'Doug,' was recently promoted, but he's having a lot of problems. He is now supervising his former boss, who is unhappy about being demoted. On top of that, the assistant manager applied for the job and resents the fact that Doug was selected. Their negative attitudes have spread to other employees, who are becoming insubordinate. Doug is expected to clean up this department, which is a complete mess. However, he has no management experience, and these toxic people seem to feel they can run all over him. He is feeling really stressed out. Do you have any advice?"