What's New

Tools

Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications
Library

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Sound Bites

Sound Bites: April ’17

When introducing someone, don’t just say, for example, “This is Joan, our new payroll assistant.” Add a little more about Joan to help the conversation along. “This is Joan, our new payroll assistant. She spent the past five years working in Singapore and is fluent in five languages.”

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Features

Communicator of the Month

Communicator of the Month

Sometimes, you gotta tell it like it is: The case of Steve Harvey

Steve Harvey just landed smack dab in the middle of another scandal. The author, comedian and TV host was ripped to shreds in the media when a memo he sent his staff went viral.

What to Say When...

What to Say When...

… Worker’s effort is ‘minimum’

Here’s what to do when an employee is just scraping by.

Social Studies

Social Studies

Write tweets that draw people in

When it comes to the success of a tweet, style may very well beat out substance, according to studies conducted at Cornell. To write tweets that people notice and engage with, follow these tips.

Tactfully Speaking

Tactfully Speaking

The art of daily discipline

Do you find yourself watching time pass and still not beginning—let alone completing—what you say you want? Well, there’s no magic formula that allows others to succeed while you don’t. It all boils down to daily discipline.

Your Office Coach

Your Office Coach

In over your head? Take a deep breath, evaluate

Q: “After working as a temporary administrative assistant for a small company, I was recently promoted to office manager. My boss said that she liked my professionalism. However, I’m beginning to wonder if I’ve gotten in over my head. I’m being given unfamiliar tasks, no one ever explains anything, and I’m not sure exactly what my job includes. Now I’m constantly stressed out from worrying about whether management is unhappy with me.” - Afraid of Failing