What's New

Tools

Grammar Slammer Grammar Slammer

Punctuation, usage, spelling ... the Grammar Slammer is keeping an eye on the way we use (and misuse!) the written word.

Communications Library Communications
Library

Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.

Presentation Station Presentation Station

Tomorrow's the biggest presentation of your life, and you're still not quite feeling it. Here's a library of nuts and bolts assistance.

Multimedia Training Multimedia Training

A wide selection of video and audio recordings on communications issues is here to train you and your staff, whether you have only five minutes to spare or 75.

Features

What to Say When...

What to Say When...

…You spot a teachable moment

Smart managers look for “teachable moments” that help them to train people in specific skills and tasks. But you’ve got to be ready when the moment arrives. Here’s what to do.

Social Studies

Social Studies

Must-follow rules for profile pics

Your profile picture could be the first impression customers, future employers and other contacts receive of you. Ensure that you present the right image by following this advice.

Sound Bites

Sound Bites: November ’20

Having trouble leading meetings? Invite a colleague you know to be a good discussion leader to be your “shadow coach.” Before your next meeting, tell your coach your problems in encouraging ideas, channeling conflicts, and so on. At the beginning of the meeting, introduce the coach to the group (to allay their natural curiosity). After the meeting, discuss the coach’s observations and decide on techniques to try at the next meeting.

...Read More