What to Say When…

… customers turn nasty

February 27, 2015
When you can’t meet customers’ needs, their frustration and anxiety may cause them to lose control. Their emotional state can limit their problem-solving skills and ability to follow instructions. Deal with difficult situations delicately by remaining calm.

… an employee is chronically tardy

January 28, 2015
Take these 4 steps to get an employee to obey the clock.