March 25, 2015
Learning to receive criticism properly—and putting it to work for you—can increase your productivity, enhance your reputation and widen your scope of influence on the job and at home. But first, you have to welcome the chance to hear feedback, rather than dread it.
February 27, 2015
When you can’t meet customers’ needs, their frustration and anxiety may cause them to lose control. Their emotional state can limit their problem-solving skills and ability to follow instructions. Deal with difficult situations delicately by remaining calm.
